About this article
This guide explains the standard user roles available in the Customer Portal, WeatherTRAK Central (web and mobile), and WaterCompass.
Overview
Using the Admin Tool, account managers can limit or expand user access to their Hydropoint devices and the interfaces they work with. This can be useful for sites where the familiarity with a device varies across users and you may want to limit the level of information that is presented.
Roles control what each user can see and do in each product.
Note that access is defined separately for web and mobile, so some roles apply to web only, mobile only, or both.
Standard Roles
The table below lists the standard roles, whether they can sign in on web and/or mobile, and what each role can do.
Role Name |
Web |
Mobile |
Description |
Account Manager |
Yes |
No |
Full access to the Account Settings in the Customer Portal. |
Account Viewer |
Yes |
No |
Read-only access to the Account Settings in the Customer Portal. |
WeatherTRAK Manager |
Yes |
Yes |
Full access to allowed sites on WeatherTRAK on web and mobile, except OptiFlow. |
WeatherTRAK OptiFlow Manager |
Yes |
Yes |
Full access to allowed sites on WeatherTRAK and OptiFlow on web and mobile. |
WeatherTRAK Viewer |
Yes |
No |
Read-only access to allowed sites on WeatherTRAK web. |
WeatherTRAK Mobile Manager |
No |
Yes |
Full access to allowed sites on WeatherTRAK Mobile only (no access to WeatherTRAK web). |
WeatherTRAK Mobile Basic |
No |
Yes |
Limited access to allowed sites on WeatherTRAK Mobile only (no access to WeatherTRAK web); manual irrigation and percent adjust allowed; programming changes not allowed. |
WaterCompass Manager |
Yes |
No |
Full access to allowed sites on WaterCompass and alert thresholds. |
WaterCompass Notify |
Yes |
No |
Full access to allowed sites on WaterCompass, including alert notification features. |
WaterCompass Viewer |
Yes |
No |
Read-only access to allowed sites on WaterCompass. |
Choosing the Right Role
• Use Manager roles for users who must make configuration changes and manage day-to-day operations.
• Use Viewer roles for stakeholders who only need to see data and status.
• Use mobile-only roles when a user should only work from the app (field technicians, installers, etc.).
Common Questions
Q: Why can I sign in on mobile but not on web?
A: You may have a mobile-only role such as WeatherTRAK Mobile Manager or WeatherTRAK Mobile Basic.
Q: Why can I see WaterCompass data but not change alert thresholds?
A: You may have the WaterCompass Viewer role instead of WaterCompass Manager or WaterCompass Notify.
Q: How do I change a user’s role?
A: Contact your organization’s administrator or HydroPoint Support to request a role change.
How to access User Roles in Admin Tool
1. Go to Admin Tool (admin.hydropoint.net)
2. Select Users
3. Select the user you want to review or change permissions or User Roles
4. See currently assigned User Roles by associated Account in Access and Permissions list under Assigned Roles. Select the Edit link next to Account.
5. The Access and Permissions page has two Account Level Permission types, Basic and Custom.
Basic allows the administrator to select a User Role with pre-built permissions. A user can be assigned more than one User Role. A user with more than one user Role will be granted the highest level of permission based on all their assigned User Roles. A description of the Standard User Roles is described above.
Custom allows for micro-control of permissions by Area. Note: Using custom permissions will be removed from customers in the future.
