How to Activate
What's new
With the release of the Admin Center and Self-Activation, account admins can now create and activate sites without needing to call support. This process is much faster than previous methods, and allows teams to rapidly install sites. See the decision tree below for information on when it is best to create a site using the Admin Center and when it is best to call to activate.
What “activation” does
Activation brings a new or replacement WeatherTRAK controller online so it can communicate with WeatherTRAK Central, receive climate data for its micro‑zone, and be managed remotely (web and mobile). When activation is complete, the controller will sync with your account/site and begin using current weather data for scheduling. Click through the guide below to see how you should activate your controller.
Information that will be needed
Purchaser contact: name, email, phone.
Installer company: name, address.
Installer contact: name, email, phone.
Controller location: street address and site name.
Billing contact information: Name, phone, email, and address of contact.
WeatherTRAK account email and site name, if already created.
Are you activating a new WeatherTRAK account?
If you are creating a new account and site, we recommend calling HydroPoint support.
Call WeatherTRAK support at (800)-362-8774 and request controller activation.
Provide the required info and stay on the line while the agent completes activation.
Keep the controller awake; be ready to navigate to HELP/Info menus as needed.
Are you creating a new WeatherTRAK site?
Do you currently have access to the Admin Center? The person who created the account usually has access.
Click here for information on the Admin Center and how you can gain access. How to use the Admin Center
We recommend that you follow this two step-process to create and activate your site.
Important Note
Creating a site via the Admin Center and self-activating with the WeatherTRAK mobile app is the fastest and easiest way to get a site online. This method is recommended for experienced installation crews to speed up workflows.
However, the Admin Center is not recommended for use on a mobile device. Because of this, we recommend creating the site before installation. If you have already installed the controller, you can either create the site using the account center on a computer or mobile device, or alternatively call support for site creation.
Step 1: Create your site using the Admin Center
For more information about the Admin Center, click here: How to use the Admin Center
- Log in to the Admin Center.
- Click the + Create button in the top-right corner of any page and select Site.
- Select the Account the new site should belong to from the dropdown.
- Enter the Site Name and the site's full address (street, city, state, ZIP, and country).
- Set the site's Time Zone.
- Optionally configure additional details such as ET source type, site area measurements, and High Performance Mode for WeatherTRAK.
- Click Save to create the site.
Once created, the site will appear under the account's Sites subtab. You can then assign devices to the site and grant users site-level access.
Step 2: Self-Activate using WeatherTRAK Mobile
For a detailed step-by-step guide on using the Self-Activation feature, click here: Self-Activation Guide
- Log in to the WeatherTRAK Mobile app
- Tap the green Add New Controller button in the lower righthand corner of the Sites page.
- Select New Controller
- Scan the QR code on the front of your controller or manually enter the information
- Select the site to assign the controller to. The nearest site will automatically be assigned.
- Place the controller's location and complete the process.
The controller and site should now be activated. You can now begin programming the controller using WeatherTRAK Mobile.
If you are creating a new site, but do not have access to the Admin Center, we recommend calling HydroPoint support.
Call WeatherTRAK support at (800)-362-8774 and request controller activation.
Provide the required info and stay on the line while the agent completes activation.
Keep the controller awake; be ready to navigate to HELP/Info menus as needed.
To add a new controller to an existing site, use the WeatherTRAK mobile app. You will need to have access to the site in WeatherTRAK Mobile. This can be done before or after installation. Click here to learn more: Self-Activation Guide
Verify “activation complete”
Confirm the controller shows as connected in WeatherTRAK Central under the correct site.
On the controller, press ET and look for a current date/time beneath ET (indicates active data link).
If you want to test if your controller is activated and connected, you can run a quick valve test via WeatherTRAK mobile or WeatherTRAK Central.
Quick troubleshooting
If you cannot find your issue here, we recommend that you search the KnowledgeBase for immediate help or contact support.
Received an error code? Call support and tell them you are activating a controller and received an error code.
No connection? Confirm AC power, cellular comms enabled, and adequate signal; recheck serial/SIM entries.
Wrong site/account? Request a site transfer or have the owner grant access.
ET shows but time is blank? Re‑check activation status and comms; contact support.
Large campus or multiple controllers? Repeat activation per controller; keep a shared worksheet template for serial/SIM tracking.