Prerequisites
Ensure that you have access to the latest version of the WeatherTRAK Mobile app.
The site must already exist in WeatherTRAK Central. New sites can be created using the Admin Center or by contacting support.
You must have access to the site as a user. You can contact your account administrator for site access. By default, whoever created the account will have admin access.
Optimizing the installation workflow
The self-activation feature is designed to speed up workflows for installing teams. When installing a new controller on a new site, it is recommended to create the site ahead of time using the Admin Center or by contacting support. Then, once you are in the field you can activate the controller via the app without waiting on a support call. This feature is particularly useful when installing multiple controllers on large sites.
Activating a Controller
To begin, open up the WeatherTRAK mobile app. Login using your credentials. At this point, you will be able to see the list of sites that your account has access to.
Note that at the bottom right corner of the “Sites” tab will be a button labeled “Add New Controller”. Tap on the button.
Next, you will need to select if the controller is part of the replacement process or is part of a new controller installation. If the controller is a replacement, you will need to contact the support team. If it is a new controller, you can proceed with the next step after tapping the “New Controller” button.
To add a new controller, you can either scan the QR code on the front of the controller, or manually enter the serial number and pin code. To scan the QR code, tap the blue QR code button and point your camera at the QR code. If you must manually enter the information, the serial number and PIN code can be found on the QR code sticker. If your controller is missing the QR code label, tap “Can't find the PIN Code?" and re-enter the serial number.
If all has gone well, your device should display a green checkmark that says “Verification Completed”. If not, it will tell you to contact support. Tap the “Next” button to move on.
Next, tap the site that you want to add the controller to. Note that the nearest site will automatically be at the top of the list. Confirm that the site is correct before tapping the green “Next” button.
Next, fill out the controller information. You will also need to place the Controller Location Pin, which will automatically default to your location. Once all of the information has been entered, tap the green “Complete” button.
If all has gone well, you should see a message confirming that the activation has been successful. After pressing “OK”, you will be redirected to the site's controller list. If the new controller is not present in the site's list, contact support.
Congratulations on activating your new controller! From here, you can begin programming your controller and setting up your site. For more information about programming, visit the section of the KnowledgeBase related to your controller.