Info, impact, causes, and troubleshooting a BaseManager Connect Error message.

Common Causes 

• Local area network (LAN) being down.
• Network has been changed. 
• Communication module (Wi-Fi cell or radio) being offline.
  • A BaseManager connection allows remote access to Baseline controllers, including external alerts and controller reports (see image 1.2). 
  • When error occurs, communication between the controller and BaseManager server has been lost. 

What happens now? 

• Since the controller can no longer communicate with BaseManager server, remote access is unavailable and external reports or alerts are not sent. 
  • However, the controller will continue to operate based on its stored program.
• IP adresss:10.11.12.23 which identifies how it’s connected to the network.

Troubleshooting 

• Power cycling the controller or the associated communication module. 
• Contact the network administrator to help restore your network connection.