Info, impact, causes, and troubleshooting a "SubStation Connect Error" message.

Common Causes 

• No power to the SubStation. 
• A down local area network (LAN).
• Network changes. 
• Offline Wi-Fi, cellular or radio module. 

Substations are an extension of a BaseStation 3200 and must maintain communication with it via communication methods which include an LAN, ethernet radio, cloud Wi-Fi, or cloud cellular. If connection is lost the SubStation cannot receive information from the BaseStation 3200.

What happens now? From the alert message:

• SubStation doesn’t store programs locally, no zones a can run without a connection.
• IP address numbers: 10.11.12.142 tells us how it’s connected to the network.

Troubleshooting

• Restoring the power. 
• Check if circuit breaker isn’t tripped.
• Try power cycling the SubStation or its communication module associated with it. 
• If connected via LAN, contact the network administrator to restore the network connection. 

Video originally published May 2021.

If you have questions, here are 3 ways to get answers:

1. Search within this HydroPoint knowledgebase

2. Visit the HydroPoint support page

3. Call 800-362-8774 or email support@hydropoint.com, hours are Mon-Fri 3:00 AM – 6:00 PM PT and Sat 9:00 AM – 2:00 PM PT.