Learn how to connect your BaseStation 1000 to the BaseManager server via Ethernet.
Step-by-Step Guide
Connection
Begin by connecting a Cat 5 ethernet cable at a wall, a router, or any other connection point. Thread the cable through the hole on the bottom of the right side of your controller. Plug the other end of the cable into the port on the back of the controller, ensuring that there is enough slack to open the controller door.
At the controller press the "system setup" key, open the "Network Setup Menu", and then open "Communication Setup". Make sure that communication type is set to ethernet, if it's set to something else use the plus or minus keys to find ethernet.
Arrow down to "IP Setup" and press ok to open the menu. Ensure that "DHCP" is enabled. Press back and navigate to "IP Info" to verify if the server has connected.
Press back twice to return to the Network Setup page and open the "BaseManager Setup" menu to make sure that BaseManager is enabled and Use Alternate IP is disabled. Press back and select "BaseManager Info" where you may see the status currently reads "Disconnected". Press the "ok" key to start the connection process. If the connection process stalls at any point press the “ok” key to disconnect, wait a moment and then press connect again.
If you haven’t already connected the controller to BaseManager, after selecting “Connect” in the BaseManager Setup screen, you will see an authorization PIN that you will need to add a controller to an existing BaseManager account. Take a photo of this screen or write the PIN down.
Connecting to BaseManager
At baselineapps.net, login to your account and open the Appmanager app, then in the menu select Manage Basestation 1000s.
Important: Make sure that the correct account is selected under the Menu> Companies.
In this tab Press Add Basestation 1000 controller.
Name the controller, Enter the Authorization pin, Select the site from the drop down, and then add any additional site data to complete the activation and connection process. Make sure that the users that need access to the controller are selected then press "Add" to activate the controller.
Troubleshooting
If are you connected to a private network like a city or a school you'll want to contact your network administrator or IT support person for assistance in connecting to your network. The primary question for them is "do we have a DHCP network" and if the answer is no the likely alternative is that your network requires a static or unchanging IP address.
If your network uses a static IP address, your network administrator should be able to connect your controller. You may need the Baseline support team to help finalize your network connection though. You may want to get your device's MAC address prior to speaking with your IT team, which can be found at the controller press the "system setup" key, open the "Network Setup Menu", and then open "Communication Setup" Press the arrow down to "IP Info" and press ok to open the menu.
Additional Ethernet troubleshooting.
Communication Type: Ethernet
Ethernet Setting on 3200 WalkThrough
When setting up an Ethernet on a controller there are some initial questions to ask:
- is it Private or Public network?
- Is this a new set up or existing?
- Do they have specific information they need to use for a Static (IP address protocol) or are they going to use DHCP(IP Protocol)?
DHCP SETUP
- Turn the dial to Network
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Press Enter on Communication Setup/Ethernet
- It is different based on Firmware versions.
-
Comm Type Needs to be set to Ethernet
- You can change this by making sure its Highlighted and pressing the Plus + button till you see Ethernet
- Now Press the Next Arrow until IP Setup is Highlighted
-
This will show if the IP Address Mode is set to DHCP or Static
- If it is not set to DHCP the please press the plus + button till it shows DHCP
Static Setup
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These instructions should be the same for DHCP BUT instead of having it set to DHCP you set the IP Address Mode to Static.
- This will show the rest of the information below as zeros till filled in.
- This information should be provided by the network admin/ IT department controlling the network settings.
*Once These spaces are connected then you can go to BaseManager Server Setup and connected*
Troubleshooting Ethernet
Issue: A controller will not connect to an ethernet connection or will be connected and not have internet connectivity.
- When troubleshooting Ethernet, it is important to verify all relevant settings.
-
Start by Verifying the information.
- If its suppose to be DHCP or Static.
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Verify that the Ethernet Cable works
-
(Try a known good) Verify by plugging the Cable into another Ethernet capable device like a Laptop and open a web page.
- If this doesn't work we know that the issue lies within the cable, modem, or ethernet source itself.
-
(Try a known good) Verify by plugging the Cable into another Ethernet capable device like a Laptop and open a web page.
-
Some times the Preferred DNS Server information doesn't work in the controller
-
when that happens we can try the generic google DNS
- so for example:
-
when that happens we can try the generic google DNS
- confirm the BaseManager server IP Address.
Instructions how to view IP Address:
- Click the Network Connection icon and select “Open Network and Sharing Center.”
- Double-click “Wireless Network Connection” or “Local Area Connection” for wired connections.
- Click “Details” and your IP address will appear.
- Open the Command Prompt. a. Click the Start icon, type command prompt into the search bar and press click the Command Prompt icon.
- Type ipconfig/all and press Enter.
- The IP Address will display along with other LAN details.
That line: pinging baselineapp.net [104.130.159.113] is our IP Address for BaseManager
It may be necessary to provide the customer site or company network admin/IT support with the Port information needed.
Baseline uses Generic Ports:
We only provide access through port 443.
*Remember the controller can only do as it is told so if there are issues connecting to Ethernet and our equipment works then we have isolated the issue to their network conditions
Baseline support can be reached at support.baselinesystems.com or 866-294-5847