Learn how to connect your BaseStation 1000 to the BaseManager server via Ethernet.
Step-by-Step Guide
Connection
Begin by connecting a Cat 5 ethernet cable at a wall, a router, or any other connection point. Thread the cable through the hole on the bottom of the right side of your controller. Plug the other end of the cable into the port on the back of the controller, ensuring that there is enough slack to open the controller door.
At the controller press the "system setup" key, open the "Network Setup Menu", and then open "Communication Setup". Make sure that communication type is set to ethernet, if it's set to something else use the plus or minus keys to find ethernet. Arrow down to "IP Setup" and press ok to open the menu. Ensure that "DHCP" is enabled. Press back and navigate to "IP Info" to verify if the server has connected.
Press back twice and open the "BaseManager Setup" menu to make sure that BaseManager is enabled. Press back and select "BaseManager Info" where you may see the status currently reads "Disconnected". Press the "ok" key to start the connection process. If the connection process stalls at any point press the “ok” key to disconnect, wait a moment and then press connect again.
If you haven’t already connected the controller to BaseManager, after selecting “Connect” in the BaseManager Setup screen, you will see an authorization PIN that you will need to add a controller to an existing BaseManager account. Take a photo of this screen or write the PIN down.
Connecting to BaseManager
At baselineapps.net, login to your account and open BaseManager, then in the menu in the upper left corner select Administration and then Administration again.
In this tab go to my controllers and then add a new controller.
Select a site, enter the pin, and then add any additional site data to complete the activation and connection process.
Troubleshooting
If are you connected to a private network like a city or a school you'll want to contact your network administrator or IT support person for assistance in connecting to your network. The primary question for them is "do we have a DHCP network" and if the answer is no the likely alternative is that your network requires a static or unchanging IP address.
If your network uses a static IP address, your network administrator should be able to connect your controller. You may need the Baseline support team to help finalize your network connection though. You may want to get your device's MAC address prior to speaking with your IT team, which can be found at by turning the dial to "Network," then selecting "Communication Setup," and then selecting "IP Setup".
Baseline support can be reached at support.baselinesystems.com or 866-294-5847