What is the Admin Center?

The HydroPoint Admin Center is a web-based administration tool for managing your HydroPoint account. The Admin Center supports WeatherTRAK and WaterCompass accounts. 

The Admin Center is designed for customer administrators — the people within your organization responsible for managing HydroPoint accounts and the users, sites, and devices within them. This includes roles such as account administrators, regional managers, property managers, and anyone who needs to configure access or oversee site and device information.

From the Admin Center, you can oversee your accounts, sites, devices, and users all in one place. Whether you need to add a new property, invite a team member, or check on device status across your organization, the Admin Center is your central hub.

Getting Access

To use the Admin Center, you must have Account Manager level access. Whoever created the account is usually the Account Manager. If you do not have access, contact your administrator and refer them to the "Managing User Roles" section of the guide.

You can access the Admin Center by visiting AdminCenter.hydropoint.net.

Interface Overview

When you log in, the Dashboard serves as your home page. It provides a high-level snapshot of your organization with four summary cards showing your total Accounts, Sites, Devices, and Users. Below the summary cards, an accounts table lists all accounts you have access to, and a Pending Requests panel on the right highlights anything that needs your attention.

The portal is organized around a left-side navigation bar with five main pages:

• Dashboard — Your landing page with summary cards and account overview.
• Accounts — A searchable, sortable list of all accounts you can access.
• Sites — A list of all sites across your accounts.
• Devices — All devices (Controllers, Water Meters, and Flow Monitors) organized by type.
• Users — All users across your accounts, with options to search, filter, and invite new users.

Adding Users

You can invite new users to the Admin Center and assign them to specific accounts with role-based permissions. The invited user will receive an email to set up their account and gain access.

You can also invite new users to your Hydropoint accounts using the Admin Center. Users can be invited to multiple accounts across different platforms.

To invite a new user:

1. Click the + Create button in the top-right corner of any page and select User. Alternatively, navigate to the Users page and click + Invite User, or click + Invite User from within a Site Detail page.
2. Enter the user's email address in the Username / Email address field.
3. Select the account the user should be added to from the Assign Account dropdown.
4. Under Assign Roles, select the appropriate roles for the user (see Managing User Roles below).
5. Click Send Invite. The user will receive an email invitation to complete their account setup.

When setting up a user, it helps to understand the three levels of access you can grant:

Note: New users or existing users associated with a new account will automatically receive the WeatherTRAK Manager role by default. You can change this after the association is created.

Managing User Roles

User roles determine what a person can see and do across the Admin Center, WeatherTRAK, and WaterCompass. Roles are additive — assigning multiple roles grants the combined permissions of all selected roles.

To change an account's user permissions:

1. Navigate to the relevant account by searching for it in the Global Search bar, selecting it from the Dashboard, or finding it on the Accounts page.
2. On the Account Detail page, click the Users subtab.
3. Click Manage Associated Users in the top-right area.
4. From here you can view, add, or remove user associations and adjust permission levels.

To manage permissions at the site level instead, navigate to the Site Detail page, click the Users subtab, and use the same Manage Associated Users option.

To change a specific user's permissions:

1. Navigate to the Users page.
2. Click on the user whose permissions you want to update. Alternatively you can search for the user using the search bar.
3. Click View Full Details.
4. Click the Access and Permissions page.
5. From here you can view, add, or remove user associations and adjust permission levels.

Available Role Categories

Adding Sites

Sites represent physical locations — properties, buildings, or campuses — within an account. Creating a site is the first step to setting up device monitoring and user access for a new location.

To create a new site:

1. Click the + Create button in the top-right corner of any page and select Site.
2. Select the Account the new site should belong to from the dropdown.
3. Enter the Site Name and the site's full address (street, city, state, ZIP, and country).
4. Set the site's Time Zone.
5. Optionally configure additional details such as ET source type, site area measurements, and High Performance Mode for WeatherTRAK.
6. Click Save to create the site.

Once created, the site will appear under the account's Sites subtab. You can then assign devices to the site and grant users site-level access.

You will need to add assign users to the site with appropriate roles. Note that to delete a site, you must contact support.

Site Roles

Each site supports four optional role assignments to help your team stay organized:

Editing Site Information

To update an existing site's details:

1. Navigate to the site using the Global Search bar, the Sites page, or the Account Detail → Sites subtab.
2. On the Site Detail page, click Edit Site in the top-right area.
3. Update the fields as needed — including site name, address, timezone, roles, ET configuration, and area measurements.
4. Click Save to apply your changes.

Note: The Site ID, Account Name, Account Status, and Created Date are system-generated and cannot be edited. Editing site information requires Account Manager permissions — users with Account Viewer access have read-only access.