This alert means your controller has stopped communicating with the WeatherTRAK Central server and needs immediate attention. Restoration of service requires that you contact HydroPoint Support so that we may assist you with performing the necessary diagnostic troubleshooting.

Act on this alert quickly. The controller is not irrigating, and plant material can be lost if the issue is not resolved promptly.

Severity:

Critical

Definition/Possible Causes:

Definition: Communication between the controller and the WeatherTRAK Central server has been interrupted and the controller has stopped irrigating. It shows as offline and cannot be managed remotely until service is performed.

Possible causes:

• Poor cellular signal at the site or at the controller's specific location
• A modem or SIM that needs to be replaced or upgraded, including older 3G hardware that needs an LTE upgrade
• A hardware issue with the controller chassis, rain switch jumper wire, or station keys
• An unresolved condition in the field that causes the controller to send repeated notifications

Controller Action:

While this alert is active:

• The controller is not irrigating.
• It cannot be viewed, programmed, or operated remotely.
• If you are subscribed to them, you may continue to receive Controller Offline (OFL) or No ET Communication (CM) alerts until the issue is resolved.

Possible Remedies:

This alert is resolved by HydroPoint Support. Depending on what they find, the fix may involve you:

• Repairing a hardware issue, such as the chassis, rain switch jumper wire, or station keys
• Replacing the modem or upgrading the controller to LTE
• Relocating the controller for better cellular reception
• Adding an external antenna or signal amplifier

How to Clear:

Contact HydroPoint Support at 800-362-8774 or support@hydropoint.com. Support will help determine whether the cause is hardware or network related and assist you in restoring the controller's communication with the server.

Once resolved, and the alert is cleared, the controller reconnects to WeatherTRAK Central. Remote management becomes available again and any related offline alerts stop.

If you have questions, here are 3 ways to get answers:

1. Search within this HydroPoint knowledgebase
2. Visit the HydroPoint support page
3. Call 800-362-8774 or email support@hydropoint.com.