Welcome to WeatherTRAK!
This subsection of the Hydropoint knowledge base has been created to help you with all things related to the LC+ Smart Irrigation Controller. For more general WeatherTRAK help, you can go to the KnowledgeBase home page here.
You can either use the categories on the landing page (the page that you went to when scanning the controller's QR code) or use the search bar for specific questions. For now, we recommend following along the process outlined below. Make sure to read this entire article before moving on.
About this page
This guide has been created with the intent that users of all experience levels will be able to access information about their controller. Because of this, you may want to skip sections that are irrelevant to you or are about processes that have already been completed (such as installation and activation if you are standing in front of an online controller). We recommend that if you have a specific question about an activated controller, you search for it in the KnowledgeBase search bar, or check the troubleshooting or programming sections of this subsection.
We recommend that you complete a WeatherTRAK training certification before working on a WeatherTRAK controller
Our training courses are completely free, and will arm you with all the knowledge needed to excel with the WeatherTRAK platform. Once certified, you will be able to use WeatherTRAK controllers to their full potential, which unlocks more job opportunities for you. Click the button below to learn more.
If you could not complete the training, no worries! This guide will walk you through the basics of getting your WeatherTRAK controller online. All controller installs follow the same 4 step process. If you already have completed any of these steps, you can skip them as needed.
Important note about Account Setup
We recommend that you setup your account before you go to a site, regardless of if the controller has already been installed. This gives you time to get access to a controller or create your account before you are out in the field, saving you time in the sun. Some sites may need you to install and activate a controller, and some may already be fully programmed. Regardless, you will need a WeatherTRAK account and access to the site.
Account Setup
If you are new to WeatherTRAK, you will need to create an account. This process will have been outlined to you in the welcome email that you should have received when you bought the controller. For more information, you can visit the “Getting Set Up With A WeatherTRAK Account” section in the “Account Setup” subcategory.
Install
All WeatherTRAK controllers must be installed according to their respective installation guides. You can visit the install section of the Knowledgebase here or from the landing page. We strongly encourage you to take the installation training course for the LC+ before installing any controllers. You can access the course here. Alternatively, you can visit the list of installation documents and select the one that matches your configuration.
Activate
Once a WeatherTRAK controller has been installed, it must be activated. We recommend that you pre-activate your controller at least 48 hours prior to visiting the site to avoid any delays. Otherwise, you can call support to activate your controller if you are on-site. You can visit the activate section of the Knowledgebase here or from the landing page.
Program
Once a controller has been activated, it is ready to be programmed in whatever way you see fit. This is the most customizable process of any new controller install, and you can visit the program section of the Knowledgebase here or from the landing page. We recommend that new users start with the “Getting Started” article for an overview of how to use the WeatherTRAK platform. For more specific programming questions, we recommend searching the knowledge base or visiting the Troubleshooting part of the LC+ subsection.
You can find the articles for these sections on the landing page of the Knowledge Base for the LC+ or by scanning the QR code of your controller. The landing page has additional sub-sections designed to help you with any questions you may have about your LC+.
Additional Content
For non-controller specific information about the WeatherTRAK platform, such as using WeatherTRAK mobile or WeatherTRAK Central, you can visit the “Central Management and Communication” section of the KnowledgeBase.
For step-by-step video guides created by industry experts, check out the HydroPoint Data Systems Youtube Channel.
The “Troubleshooting” section has articles for the most commonly seen issues with the LC+. If you have a less common issue, we recommend you search the KnowledgeBase or go the “Get Help” section.
The “Get Help” section can put you in contact with support if you were unable to find an article that could help you. We recommend searching the KnowledgeBase for help before you call support.