HydroPoint Data Systems, Inc.
Privacy Policy

HydroPoint Data Systems, Inc., ("Company" "We", or “Our”) respects your privacy and is committed to protecting it through our compliance with this policy. We conduct business activities using the following brands: HydroPoint, Baseline, WeatherTRAK, and WaterCompass. This policy describes: 

The types of information we may collect or that you may provide when you download, install, access, or use our mobile application for iOS or Android (the "App").

• The types of information we may collect from you or that you may provide when you visit one of our websites (for example, hydropoint.com, weathertrak.net, baselinesystems.com, basemanager.net, baselineapps.net, watercompass.net, or hydropoint360.net) (our "Website").
• The information stored on our servers (“Servers”), which may be located in our facilities, at hosted locations (for example, Rackspace), or cloud-based (for example, Amazon Web Services), and owned by us or by a firm from whom we lease resources or subscribe to services.
• Our practices for collecting, using, maintaining, protecting, and disclosing that information.
• Your options to change, correct, or remove the information we retain on you.

This policy applies only to information we collect:

• On the Website.
• In the App.
• In email, text, document managers, and other electronic communications sent through or in connection with the App and the Website.
• Through mobile and desktop applications you download from the Website or the Apple or Google Play stores, which provide dedicated non-browser-based interaction between you and this Website.
• From controllers, sensors, hydro analytics analysis, and support tickets.

This policy DOES NOT apply to information that you provide to or is collected by any third party.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not register with or use our Website and to not download, register with, or use the App. By accessing or using this Website or by downloading, registering with, or using this App, you agree to this privacy policy. This policy may change from time to time (see “Changes to Our Privacy Policy" below). Your continued use of the Website or the App after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website and the App are not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. 

No one under age 13 may provide any personal information to or on the Website or the App. If you are under 13, do not use or provide any information on the Website or the App or on or through any of its features, register on the Website or the App, make any purchases through the Website or the App, use any of the interactive or public comment features of this Website or the App, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at support@hydropoint.com.

Information We Collect and How We Collect It

We collect information from and about users of our Website or the App, including information:

• By which you may be personally identified, such as name, postal address, email address, telephone number, login credentials, any other information that the Website or the App collects that is defined as personal or personally identifiable information under applicable law, and any other identifier by which you may be contacted online or offline ("personal information").
• That is about you but individually does not identify you, such as the organization with which you are employed and in what capacity, organizations or sites for whom you provide services, educational or professional background, permissions, criminal record, or GPS history.
• About your internet connection, the equipment or mobile device you use to access our Website or the App and usage details. 

We collect this information:

• Directly from you when you provide it to us (for example, phone conversations, online chat, form submissions, email correspondence, etc.).
• Automatically as you navigate through the Website or when you download, register, install, or use the App, any of our web services, open an email from us, have a conversation with us through a chat client, or interact with one of our representatives. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, API calls, and other tracking technologies.
• From third parties, for example, our business partners.

Information You Provide to Us 

The categories of information we collect on or through our Website or the App may include: 

• Personal information by which you may be personally identified, such as name, postal address, email address, telephone number, title, the name of your employer, location tracking when you use the Website or the App, or any other identifier by which you may be contacted online or offline. 
• Organizational information, including reporting hierarchies and escalation protocols.
• Information that you provide by filling in forms on our Website or in the App. This includes information provided at the time of registering to use a Service on the Website or the App, subscribing to our service, posting material through the Website or the App, and requesting further services.
• Information you provide during chat sessions or phone calls during sales, technical, and customer support interactions. 
• We may also ask you for information when you report a problem with our Website or the App.
• Records and copies of your correspondence (including email addresses, chat logs, form submissions, phone numbers, and durations of calls), if you contact us.
• Your responses to surveys that we might ask you to complete for research purposes. From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
• Details of transactions you carry out through our Website or the App.
• Your search queries on the Website or the App.
• Information that is about you but individually does not identify you, such as the name of the company (the “Customer”) that uses our services (the “Services”) pursuant to an agreement between the Customer and the Company, such as our WaterCompass, WeatherTRAK, OptiFlow, Basemanager, App Manager, Flow Manager, HydroPoint Performance Management, and HydroPoint 360 services.
• Information that identifies or describes equipment owned or operated by the Customer which is to be used with or tracked by any of our Services, including models, asset names, purchase and installation dates, location, coverage areas, device programming, and images.
• Operational information such as water and utility bills.
• When you use our web store, we request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

You may also provide information to be published or displayed ("Posted") on public areas of our Websites or transmitted to other users of the Website or third parties ("User Contributions"), for example, comments on blog postings or questions in support forums. Your User Contributions are Posted and transmitted to others at your own risk. Although we limit access to certain pages and you may set certain privacy settings for such information by logging into your account profile, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Automatic Information Collection and Tracking

When you download, access, or use Services on the Website or the App, it may use technology to automatically collect the following categories of information:

• Usage Details. When you access and use the Website or the App, we may automatically collect certain details of your access to and use of the Website or the App, including traffic data, location data, time stamps, proof of identity, a record of the functions and features of the Website or the App that you use, logs, and other communication data and the resources that you access and use on or through the Website or the App.
• Device Information. Our Website and the App may collect information about your mobile device and internet connection, including but not limited to the device's unique device identifier, programming, IP address, operating system, browser type, localization information, accessibility settings, version number, mobile network information, and the device's telephone number.
• Stored Information and Files. The Website or the App also may access metadata and other information associated with other files stored on your device. This may include, for example, photographs, audio and video clips, personal contacts, and address book information.
• Location Information. Our Website and the App collect real-time information about the location of your device, including GPS coordinates, timestamp, and the activities you may perform or features you are accessing at that time and location. If you have ‘background location’ turned on, the Website or the App may, from time to time, tell us about your device’s location even if you are not directly interacting with the application. Location information can also be collected or inferred from marketing analytics tools embedded in our Websites (for example, Pardot).

As you navigate through and interact with our Website or the App, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website or the App, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website or the App.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

If you do not want us to collect this information, do not use the Website or download the App or delete it from your device. For more information, see “Your Choices About Our Collection, Use, and Disclosure of Your Information” below. Note, however, that opting out of the App's collection of location information will cause its location-based features to be disabled and may prevent it from providing information required by Customers for whom you are providing services. 

Some information we collect automatically is statistical data and may include personal information and we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and our App and to deliver a better and more personalized service, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website and the App according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website or launch the App.

Log Information

When you use our Website, use our App, or interact with us through email or chat windows, we automatically collect and store certain information in log files. These categories of information include internet protocol (IP) address (or the proxy server you use), device and application identification numbers, your browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, your phone number, callingparty number, forwarding numbers, time and date of calls, duration of calls, SMS routing information, types of calls, and system configuration information. We routinely connect personal information to information gathered in our log files as necessary to deliver you, your employer, and customers with Services. We treat the combined information in accordance with this Policy.

Information Collection and Tracking Technologies

The technologies we use for automatic information collection may include:

• Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or on the hard drive of your computer. It may be possible to refuse to accept cookies by activating the appropriate setting on your smartphone or on your browser. However, if you select this setting you may be unable to access certain parts of our Website or the App. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
• Flash Cookies. Certain features of our Website or the App may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website or the App. Flash cookies are not managed by the same browser settings as are used for browser cookies.
• Web Beacons. Pages of the Website or the App and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related Website and App statistics (for example, recording the popularity of certain Website and App content and verifying system and server integrity).
• API Calls and Application Services. Our Website and the App make use of API calls through which information is transmitted using HTTP requests, in direct, two-way communication with our Servers.

Third-Party Information Collection When Using the Website

Some content or applications on the Website may be served by third-parties, including content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. 

The Site may contain links to third-party websites not controlled by us or covered by this document. We are not responsible for the privacy practices or the content of such websites, and we recommend that you check the privacy statement of these websites before providing any Personal Information. 

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about content, you should contact the responsible provider directly.

Third-Party Information Collection When Using the App

When you use the App or its content, certain third parties may use automatic information collection technologies to collect information about you or your device. These third parties may include: 

• Analytics companies.
• Content providers.
• Your mobile device manufacturer.
• Your mobile service provider.

We do not control these third parties' tracking technologies or how they may be used. If you have any questions about content, you should contact the responsible provider directly.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information, to: 

• To present our Website and its contents to you.
• To notify you about changes to our Website, App or any products or services we offer or provide though it.
• Provide you with access to the applicable Services.
• Provide the Customer you work for and/or your employer with information about your use of the Service and location where the Services was used.
• Provide the Customer you work for and/or your employer with information about the state or behavior of the equipment and properties you may maintain, manage, or otherwise interact with on their behalf, including but not limited to alerts, notifications, and reports.
• Provide the Customer you work for and/or your employer with our proprietary scoring information on your use of the Service.
• Provide you with the Website or the App and its contents, and any other information, products or services that you request from us or that we may believe will be of interest to you.
• Fulfill any other purpose for which you provide it.
• Give you notices about your account/subscription, including expiration and renewal notices.
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you when updates to the Website or the App are available, of changes to any products or services we offer or provide though it, and of products or services which we believe you will find of benefit.
• On an aggregated basis, to provide better service to all of our customers through improved analytics, portfolio- or region-wide analyses and reporting, predictive activities such as maintenance or configuration changes; or to derive performance indices.

The usage information we collect helps us to improve our Website and the App and to deliver a better and more personalized experience by enabling us to:

• Recognize how, when and where you use the Services and for what Customers.
• Store information about your preferences, allowing us to customize our Website and the App according to your individual interests.
• Speed up your searches.
• Recognize you when you use the Website or the App.
• Provide information or services that are contextually related to your specific use or location.

We use location information we collect to (i) track when a user has visited a Customer site or equipment at a specific time; (ii) see the time that a user has transited between two points; (iii) as required by your employer or the Customer; (iv) to display information that is contextually related to your location (for example, a map showing equipment for a Customer site that you are visiting, or even a photograph of a specific piece of equipment that is near you.

Disclosure of Your Information

We may disclose aggregated information about our users and information that does not identify any individual or device without restriction.

In addition, we may disclose personal information that we collect or that you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To our employees involved in activities related to the fulfillment of services provided as part of our Customer agreements, including your use of our Website, App, and Services. This may also include engineering and quality assurance teams who require access to information in development, debugging, or support activities.
• To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
• To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of HydroPoint Data Systems Inc.’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by HydroPoint Data Systems, Inc., about our Website and/or App users is among the assets transferred.
• Indirectly, to payment processors when you purchase products or services online or through subscription renewals; we do not retain this information, even if collected through the Website or App forms we display.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information. 
• With your consent.
• To Customers and their authorized representatives whom you represent and owners of user accounts on our Servers to which you are registered.
• To other users of your account, if it is shared by multiple individuals; we will also provide a list of all users registered to a shared account to any user registered to the account. 
• We may share information of other users in other accounts when you are registered to view information on their behalf (for example, if you are a maintainer responsible for multiple Customer sites).
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce our rights arising from any contracts entered into between you and us, including the Mobile Application End-User Agreement, and for billing and collection.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of HydroPoint Data Systems, Inc., our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection.

Information on Servers that are hosted by third parties such as Amazon and Rackspace may be further subject to their Privacy Policies and accessible to them. 

HydroPoint will never sell your Personal Information to a third party; there is no need for you to “opt-out”. 

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

Your Choices About Our Collection, Use, and Disclosure of Your Information

We strive to provide you with choices regarding the personal information you provide to us. This section describes mechanisms we provide for you to control certain uses and disclosures of over your information.

• Tracking Technologies. You can set your mobile device or web browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies or block the use of other tracking technologies, some parts of the Website or the App may then be inaccessible or not function properly and information required by Customers you represent will be unable to be provided to them.
• Location Information. You can choose whether or not to allow the Website or the App to collect and use real-time information about your device's location through the device or web browser’s privacy settings. If you block the use of location information, some parts of the Website or the App may then be inaccessible or not function properly, and information required by Customers you represent will be unable to be provided to them.
• Targeted Advertising by the Company. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our target-audience preferences, you can opt-out by email. You can also always adjust your preferences in your account profile where it is maintained, either on our websites or through third-party services we may use (for example, Pardot) or by sending us an email stating your request to support@hydropoint.com or calling us at +1 800 362 8774.
• Sale of Personal Information to a Third Party. HydroPoint will never sell your Personal Information to a third party; there is no need for you to “opt-out”.

Personal Information Retention

We will retain your personal information for as long as is necessary to fulfill the usage purposes stated in this policy, to fulfill legal requirements as appropriate, or as long as permitted by applicable law.

Accessing and Correcting Your Personal Information

Most information is available for you to review and change by visiting your account profile page. You can also contact us at +1 800 362 8774 to review the more extensive information that may be stored with your account.

You may also send us an email at support@hydropoint.com to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account, which will result in the immediate termination of services we provide to you. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

If you delete your User Contributions from the Website or the App, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other Website or App users. Proper access and use of information provided on the Website or the App, including User Contributions, is governed by our terms of use. Some information – for example, site surveys or other work performed on behalf of your Customer – may only be deleted by the account holder.

We commit to providing you a record of your Personal Information within thirty (30) days of your verified request, covering the twelve-month period preceding our receipt of your request, at least once during a twelve-month period. You are not required to have an account in order to make a verifiable request.

Data Security

Some of the information you provide may be stored on your computer, your mobile device or on our Servers. We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure Servers behind firewalls. Any personal credit information used in payment transactions is not retained and is stored only, if at all, by the payment processor.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website or App, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We also urge you to be careful about giving out information in public areas of the Website or the App, like message boards. The information you share in public areas may be viewed by other users.

Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted through our Website or the App. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures we or the partners hosting our Servers provide.

Only our employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. In addition, your employer or Customer will also have access to this information. In addition, personally identifiable information is not shared nor displayed across accounts. The computers or Servers in which we store personally identifiable information are kept in a secure environment.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time, and without prior notice. If we make material changes to how we treat our users' personal information, we will post the new privacy policy on this page along with a notice that the privacy policy has been updated and notify you within our Website or the App or online services the first time you use it after we make the change.

The date the privacy policy was last revised is identified at the bottom of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you and for periodically visiting this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this Privacy Policy and our privacy practices, contact us through the Website, on the phone at +1 800 362 8774, or email to support@hydropoint.com.

Last Updated: April 19, 2018