All Sites, Users and controllers need to be linked to a BaseManager account.
For customers to start the process of creating a new Basemanager account they will need to fill out the form, call, or email us with the information needed.
Customers: Activating Your BaseManager Account
Activating Your BaseManager Account
To activate your BaseManager account, you will need to fill out the App Manager Activation form here. When activating, be prepared to know the following information:
- Company or organization name
- Desired site name
- The full name of the person who is to be the company administrator
- Work phone
- Cell phone
- The email address of the person who is to be the company administrator
- Billing address
- The number of controllers, SubStations, and/or FlowStations on the account
- The BaseStation subscription level that you are requesting for each connected device There are 3 levels to choose from: None, BaseManager LiveView (free), and BaseManager Plus (subscription rate).
After activating your BaseManager account, Baseline Support will assign the company admin user name and password. The admin for the company has the ability to add users, sites, and controllers.
Please note: After logging in for the first time, you will be prompted to change your password.
Watch the video below which details the process for setting-up your App Manager account.
Once we have the information needed to activate the account We can start with creating the new account in Basemanager. To start creating the account after signing into basemanager press the Admin app, then navigate to "Manage Company". Search the company name to make sure that the account hasn't already been created. If no account exists press "New Company" This will open a new window on the right.
Fill in the blanks with the information the customer provided.
Press save.
Now that the account is created we also need to create 1 company admin and the first site for the account.
Creating a BaseManager User
Adding Users to BaseManager
BaseManager users with Company Admin privileges can add users in the BaseManager Administration interface.
Important
The below is the legacy way of adding a user to BaseManager
1. After you have logged into BaseManager, click the Menu icon 
in the upper-left corner of the page.
2. In the menu, click Administration.
3. In the next menu, click Administration again. The BaseManager Administration interface opens in a new browser tab.
4. In the My Company Admin menu on the left side of the page, position the cursor on My Users. In the expanded menu, click Create a Single User.
Note
You can also go into the Edit My Users option, and then click the Add link at the bottom of the table.
5. In the Real Name field, type the user's full name.
Note
The fields marked with an * are required.
6. In the Username field, type a username for the person. Note: Do not use spaces in the usernames, else the user will not be able to receive password reset emails. Spaces are noncompliant with AWS.
Tip
A typical username format is the initial of a person's first name and their last name spelled out, such as jjones for John Jones. However, we recommend that you assign a username that will not be easily duplicated. You may have more than one BaseManager user who could be assigned the username jjones, and for that reason, you might want to spell out both the first and last names as the username. For example, johnjones
7. In the Password field, provide a secure password. This will be required by the user to log in. A password must have a minimum of 8 characters that include: a Capital letter, Number, and Symbol.
8. In the "User Access" field, click the arrow at the end of the field, and in the drop-down list, click one of the options to set the level of access granted to the user.
IMPORTANT
You can give Company Admin access privileges to more than one user. Baseline recommends that you have at least one other administrator to avoid being restricted from the administrator functions when the original administrator is not available.
9. In the Email Address field, type a valid email address for the user.
10. In the Phone field, type the user's phone number if you want to record it here.
11. In the TXT Number field, type the number where the user can receive text messages. If you do not want the user to receive text messages from BaseManager, you can leave the field blank.
12. In the Disable All Alerts field, click one of the options to indicate whether the user should receive alerts from BaseManager.
13. Click the arrow to display the drop-down list in the Time Zone field. In the list that displays, click the time zone where the user works.
14. In the remaining fields, click the radio buttons to indicate when you want the user to receive messages from BaseManager.
15. Click Add. The All Users list displays and shows the new user.
16. Go to the Edit User page for the user that you just added and update the following fields: Activation Status, Default Alert Method, and Cell Provider's ID.
17. If the irrigation controllers that the user needs to have access to have already been added to BaseManager, perform the substeps below. Otherwise, skip those steps, and then follow the instructions in Adding Controllers to BaseManager. Then return to this procedure and assign the controllers to the user.
- Scroll down to the bottom of the page so you can see the Configure User's Controllers pane. The controllers that have been added to the BaseManager account display in the pane. Click Allow All in the top corner of the pane or select the check box for the controller that you want the user to have access to.
- Click Save Users Controller Assignments.
18. When you have finished the BaseManager admin tasks, log out of the Admin interface by clicking the Logout link in the upper-right corner of the Admin page.
Adding a user through AppManager Admin
- Select Admin in the AppManager side bar, then select Manage User
- After selecting Manage User, then select New User
- A window will open from the right side requesting for the required information(Text Number is optional)
- The image below is an example
- If the requester is wanting to be text messaged for alert notifications, you can enter in their number in the Text Number field
- The access level will vary for each case but must be approved by one of the Company Admins - there will be 3 options to chose from: Operator, Site Admin and Company Admin
*Super Users are for INTERNAL employees only - please do not share with customers that we have Super User profiles
- After all the required information has been filled out, select Add at the bottom right corner
Changing User Access to a Controller
BaseManager users with Company Admin privileges can access the AppManager Admin tab and change user access settings, or grant controller access.
- After you have logged into BaseManager, click the Admin
on the bottom left side bar. -
In the sub menu select which type of device you wish to grant them access to.
- Then, select the controller that you wish to grant the user access to.
-
In the bottom right corner select the Edit button.
-
Scroll down the bottom of the page, then select the check box next to the user you wish to grant access to.
- Then in the bottom right corner please select Save.
*Creating a new user does not automatically grant access to the companies controllers. Controller access must be assigned separately.
If the user's profile password needs to be reset, they can do so from the BaseManger login page or we can send them the password reset email.
From the BaseManager login page
- They can reset their password by selecting Forgot Username/Password? link
- From there they will have two options, either they forgot their username or password
- When they enter in their Username for Forgot Password, they will receive the following email
Another way is by us sending them the password reset email from AppManager Admin
- Select Admin and then Manage User
- Search for the user, once you select the user you will then select Edit
- From there you will have the option to Send a password reset email
*The password reset email will look the same
Creating a Site in BaseManager
Adding Sites to BaseManager
BaseManager users with Company Admin privileges can access the BaseManager Administration interface and add sites to the company.
1. After you have logged into BaseManager, click the Menu icon 
in the upper-left corner of the page.
2. In the menu, click Administration.
3. In the next menu, click Administration again. The BaseManager Administration interface opens in a new browser tab.
4. In the My Company Admin menu on the left side of the page, click My Sites.
5. In the expanded menu, click Add a Site to My Company.
6. Click the Add link.
7. In the Site Name field, type a name for the new site.
8. In the Part of My Company field, click the drop-down arrow, and then select your company from the list.
9. Click Add.
Once the account, site, and company admin are created send an email to the requestor letting them know that they have been created and that they will get an email to assist with logging in.
Email Example:
