Welcome to the HydroPoint family of smart water management solutions
To create an account, you will need to call HydroPoint support at +1 (800)-362-8774.
If you are accessing an existing site, make sure to contact the manager of the site for permission before calling support. Our support team will create a username and temporary password for you to use, and then give you access to the site. The support team is available Monday to Friday from 5:00am - 5:00pm PT. and on Saturday from 9:00am - 2:00pm PT.
Once your account is created, you will need to download WeatherTRAK Mobile
You can download the mobile app through the Google Play or the Apple App Store. Alternatively, you can use WeatherTRAK Central from a computer. For an overview of these platforms, check out the “Getting Started Part 1” article. You can also find out more information about these platforms on the “WeatherTRAK Central” section of the KnowledgeBase.
After creating an account you WILL receive a welcome email from support@hydropoint.com that contains your username and temporary password.
Next, click Customer Login in top utility navigation bar of the HydroPoint website and select the login for your service. Enter your user name and password.
You will be asked to create a new password the first time you log in. If your password is misplaced, you can create a new one by clicking "forgot user name or password" on the login page.
If you're a WeatherTRAK user, you can also download our mobile application from Google Play or the Apple App Store.
From here, you will need to ensure that you have access to your site. If you do not, contact Hydropoint support.
We're Here to Help
It's our goal to help you get up and running as quickly as possible. We’re here to ensure that you have all of the information you need to get the most from your new system. If you have any questions or need assistance, please be sure to let us know.
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For troubleshooting in either English or Spanish, call us at +1 800 362 8774
(Mon-Fri 5:00am - 5:00pm PT, Sat 9:00am - 2:00pm PT) - For WeatherTRAK training options, click here
Thanks again for choosing to manage your water smarter with HydroPoint. We're committed to ensuring you get the most out of your system, and you start seeing big time results.